Privacy Policy

Planet 9 Casino takes your privacy seriously. This document explains what personal information we collect from Australian users, why we collect it, how we use and protect it, and what rights you hold under Australian law. Reading this policy carefully will help you understand exactly how your data is handled when you use our website at planet-7-casino-australia.com.

By continuing to use our website, you acknowledge that you have read and understood the practices described here.

Who We Are

Planet 9 Casino operates as an online gaming information and review platform. Our registered correspondence address is Level 12, 1 Macquarie Place, Sydney NSW 2000, Australia. You can reach our support team at [email protected] or by phone on 1-888-402-2065.

We hold casino licence number 8045/IGA/2020-AU and are committed to operating in full compliance with our licensing conditions and applicable Australian laws governing online gaming.

What Laws Apply

This Privacy Policy is written in accordance with:

The Privacy Act 1988 (Cth) – the principal federal legislation governing the handling of personal information in Australia. The Act requires us to comply with the Australian Privacy Principles (APPs).

The Australian Privacy Principles (APPs) – thirteen principles that set out how organisations must collect, hold, use, and disclose personal information. These principles cover everything from collection notice requirements through to cross-border data flows and the correction of inaccurate information.

The Interactive Gambling Act 2001 (Cth) – this Act governs online gambling services accessible to Australian residents and shapes several of our identity verification and responsible gambling obligations.

State and Territory gambling legislation – depending on where you are located in Australia, additional state-level obligations may apply. We honour those requirements across all jurisdictions.

Where there is any conflict between this policy and the minimum requirements set out in Australian law, Australian law prevails.

What Information We Collect

We only collect information that is reasonably necessary for our functions and activities. The categories of personal information we may collect include the following.

Account and identity information. When you register on our platform, we collect your full name, date of birth, residential address, email address, phone number, and a government-issued identification document. This information is required to verify your identity, confirm that you are aged 18 or over, and satisfy our Know Your Customer (KYC) obligations under anti-money laundering legislation.

Financial information. We collect details related to the payment methods you use, which may include partial card numbers, billing address, and transaction history. We do not store full card numbers on our servers – payment processing is handled by PCI-DSS compliant third-party providers.

Device and technical data. When you browse our website, our systems automatically record your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on each page, and click paths. This information helps us maintain security, identify and prevent fraud, and improve site performance.

Communications. When you contact us via email or our contact forms, we retain the content of that correspondence along with your contact details. This allows us to respond to your enquiry and keep a record of our communications.

Responsible gambling data. If you use our self-exclusion, deposit limit, or cool-off features, we retain records of those elections. Holding this information is both a regulatory requirement and a practical necessity to honour your choices.

Cookies and tracking data. We describe our use of cookies separately in the section below and in our Cookie Policy.

We do not collect sensitive information as defined by the Privacy Act (such as health information, racial or ethnic origin, or criminal record) except where you voluntarily provide it and we have your consent, or where collection is required by law.

How We Collect Information

We collect personal information in the following ways:

Directly from you when you create an account, complete identity verification, make a deposit or withdrawal, contact our support team, submit a responsible gambling request, or respond to a survey or promotion.

Automatically through cookies, web beacons, and similar tracking technologies when you browse our website.

From third parties where permitted by law, including identity verification agencies, fraud prevention services, and payment processors. We only accept third-party data that is lawfully sourced and relevant to a specific purpose.

Why We Use Your Information

We process personal information only for legitimate purposes that are proportionate to the information collected. Our primary purposes are:

Account management and service delivery. To create and maintain your account, process your gaming activity, and provide the services you have requested.

Identity verification and age checking. Australian law and our licence conditions require us to verify that every user is at least 18 years of age before they can gamble. We cannot waive this requirement.

Anti-money laundering and counter-terrorism financing compliance. Under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), we are a reporting entity and must conduct customer due diligence, monitor transactions, and in certain circumstances report to AUSTRAC. This is a legal obligation we cannot set aside.

Fraud prevention and security. To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal activity.

Responsible gambling. To monitor gaming behaviour for signs of problem gambling, honour self-exclusion and limit requests, and provide access to support resources. This is both an ethical commitment and a licence condition.

Customer support. To respond to your questions, complaints, and requests in a timely and useful manner.

Legal compliance. To meet our obligations under applicable federal and state law, respond to regulatory enquiries, and cooperate with law enforcement where required.

Service improvement. To analyse aggregated, de-identified usage data so that we can improve our website content, navigation, and features.

Direct marketing. With your consent, we may send you promotional communications about our offers, bonuses, and new features. You can withdraw this consent at any time by following the unsubscribe link in any marketing email or by contacting us directly.

We do not use your personal information for purposes that are incompatible with those listed above without first seeking your consent.

Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit our website. We use them for the following purposes:

Essential cookies keep core features working, such as maintaining your login session and remembering your privacy preferences. These cannot be disabled without breaking the site.

Analytics cookies collect anonymised data about how visitors use our website – which pages are popular, where users drop off, and how long sessions last. We use this data in aggregate form to guide improvements.

Marketing cookies help us understand which promotional channels bring visitors to our site and allow us to show you more relevant offers. These are only set with your consent.

You can manage your cookie preferences at any time through the cookie consent banner on our site or through your browser settings. Note that disabling certain cookies may affect your experience. For full details on the cookies we use, visit our Cookie Policy.

Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:

Service providers. We engage trusted third parties to perform functions on our behalf, such as payment processing, identity verification, cloud hosting, and customer support software. These providers are contractually bound to use your information only as instructed by us and to maintain appropriate security standards.

Regulatory and law enforcement bodies. We will disclose information to AUSTRAC, relevant gambling regulators, police, or other government agencies where required by law or a valid court order.

Professional advisers. We may share information with our lawyers, accountants, and auditors where necessary, subject to professional confidentiality obligations.

Business transfers. If Planet 9 Casino is acquired, merged, or its assets are sold, personal information may be transferred as part of that transaction. We will notify you of any such change and ensure the new operator is bound by equivalent privacy obligations.

Where we disclose information overseas – for example, to cloud servers located outside Australia – we take steps to ensure the recipient handles that information consistently with the APPs, either through contractual safeguards or by confirming the country has comparable privacy laws.

How We Protect Your Information

We use a layered approach to security that includes:

Encryption of data in transit using TLS (Transport Layer Security) and encryption of sensitive data at rest.

Access controls that limit which staff members can view personal information, based on their role and the principle of least privilege.

Regular security assessments, penetration testing, and monitoring for unusual activity.

Secure, PCI-DSS compliant payment infrastructure for all financial transactions.

Staff training on privacy obligations and data handling procedures.

Despite these measures, no online system is completely immune to risk. In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under the Privacy Act.

How Long We Keep Your Information

We retain personal information for as long as is necessary to fulfil the purpose for which it was collected, unless a longer period is required by law. In practice, this means:

Account information is retained for a minimum of seven years following account closure, as required by anti-money laundering legislation and our licence conditions.

Transaction records are retained for seven years.

Responsible gambling records, including self-exclusion elections, are retained for the duration of the exclusion period and for a reasonable period afterwards.

Communications and support records are generally retained for three years.

When retention is no longer necessary, we securely delete or de-identify the information.

Your Privacy Rights

Under the Australian Privacy Principles, you have the following rights in relation to your personal information:

Access. You may request access to the personal information we hold about you. We will respond within 30 days. In some circumstances, access may be refused – for example, where providing access would be unlawful or would unreasonably affect someone else’s privacy. If we refuse, we will explain why in writing.

Correction. If you believe information we hold about you is inaccurate, out of date, incomplete, or misleading, you can ask us to correct it. We will make the correction or, if we disagree, note your request alongside the record.

Complaints. If you believe we have handled your personal information in a way that breaches the APPs or this policy, you can lodge a complaint with us first. We will investigate and respond within 30 days. If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Withdrawal of consent. Where we process your information on the basis of your consent (for example, for direct marketing), you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of any processing that took place before withdrawal.

To exercise any of these rights, please contact us at [email protected] or write to us at Level 12, 1 Macquarie Place, Sydney NSW 2000, Australia.

Responsible Gambling and Minors

Our website and gaming services are strictly for persons aged 18 years and over. We do not knowingly collect personal information from individuals under 18. If we discover that a minor has registered an account or provided personal information, we will close the account and delete the information as soon as practicable.

If you are concerned about a person under 18 accessing gambling content, we recommend using parental control software. Resources and support for problem gambling are available through our Responsible Gambling page.

Third-Party Websites

Our website may include links to external platforms, operators, or partner sites. Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of external websites and encourage you to read the relevant policies before providing any information to a third party.

Changes to This Policy

We review this Privacy Policy periodically and will update it when our practices change or when the law requires it. The current version will always be available at planet-7-casino-australia.com/privacy-policy/. Continued use of the website after an update constitutes your acceptance of the revised policy. For material changes that significantly affect how we handle your information, we will notify you by email or through a prominent notice on our website.

Contact Us

For any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please get in touch:

Email: [email protected]
Phone: 1-888-402-2065
Post: Level 12, 1 Macquarie Place, Sydney NSW 2000, Australia

We aim to respond to all privacy-related enquiries within 30 days.