License Information

Regulatory status, operator details, and compliance framework

1. Operator Details

Planet 7 Casino Australia is operated by Ace Revenue Group, a company incorporated under the laws of the Netherlands Antilles. Full legal and registration details are set out below.

2. Licence Details

The operator holds a gaming licence issued by the Government of Curaçao under the authority of the Curaçao eGaming regulatory framework. This licence authorises the operator to offer online gaming services to eligible players in permitted jurisdictions.

Note: Players are advised that online casino gambling is not regulated under Australian federal law. The Interactive Gambling Act 2001 (Cth) restricts the provision of certain interactive gambling services to Australian residents. Players accessing this platform do so in accordance with the laws applicable in their own jurisdiction. It is the responsibility of each player to ensure that their participation in online gaming is lawful in the jurisdiction in which they reside.

3. Territory of Service and Age Restrictions

Access to and use of the services provided through this platform is subject to territorial and age-based eligibility requirements. The operator does not accept registrations or wagers from players located in jurisdictions where online gambling is prohibited by applicable law.

Restricted jurisdictions include, but are not limited to: the United States of America, France, the Netherlands, Spain, the United Kingdom, and any other territory where the operator is not lawfully permitted to provide services. This list is subject to change without notice in accordance with updates to applicable law and the operator’s licensing obligations.

The operator employs age verification procedures during the registration process and reserves the right to request documentary proof of age at any time. Failure to provide satisfactory documentation will result in the suspension of the player’s account pending verification.

4. Anti-Money Laundering and Know Your Customer (AML/KYC) Policy

The operator maintains an Anti-Money Laundering and Know Your Customer framework in accordance with applicable international standards and the requirements of its gaming licence. The purpose of this framework is to detect, prevent, and report activities that may constitute money laundering, terrorist financing, or other financial crime.

All customers are subject to identity verification prior to the processing of withdrawals and, where risk indicators are present, at the time of registration or at any subsequent point during the customer relationship. The operator may request the following categories of documentation:

Proof of Identity: Government-issued photographic identification, including but not limited to a passport, national identity card, or driver’s licence.

Proof of Address: A recent utility bill, bank statement, or other official correspondence issued within the preceding three months confirming the customer’s residential address.

Proof of Payment Method: Documentation confirming ownership of any payment instrument used to fund or withdraw from the account.

Source of Funds: Where a customer’s transaction patterns indicate elevated risk, the operator may request evidence of the source of funds or source of wealth.

The operator applies a risk-based approach to customer due diligence and conducts enhanced due diligence in circumstances involving higher-risk customers or transactions. Accounts that fail to meet verification requirements within a reasonable period may be restricted or closed. The operator is obliged to file Suspicious Transaction Reports where it identifies activity that may be connected to money laundering or related offences.

Customers are prohibited from engaging in collusive behaviour, the use of third-party payment methods, or any form of transaction structuring intended to circumvent the operator’s AML controls. Any such activity will result in immediate account termination and, where required, disclosure to relevant authorities.

5. Data Protection and Privacy

The operator collects and processes personal data in connection with the provision of its services. All personal data is handled in accordance with applicable data protection legislation and the operator’s Privacy Policy, which is incorporated by reference into these terms.

Personal data collected during the registration, verification, and account management processes is used solely for the purposes of service provision, regulatory compliance, fraud prevention, and the fulfilment of legal obligations. The operator does not sell personal data to third parties for commercial or marketing purposes.

The operator implements technical and organisational measures designed to protect customer data against unauthorised access, disclosure, alteration, or destruction. These measures include, where appropriate, industry-standard encryption protocols for data in transit and at rest, access controls, and periodic security assessments.

Customers retain rights in respect of their personal data including, where applicable under relevant law, the right to access, correct, and request the erasure of personal data held by the operator. Requests relating to personal data may be submitted to the operator’s designated data protection contact via the support channels set out in the operator’s Privacy Policy.

6. Responsible Gambling

The operator is committed to promoting responsible gambling and takes reasonable steps to minimise the risk of gambling-related harm to its customers. The operator’s responsible gambling framework is designed to provide customers with tools and information to support informed and controlled participation in gambling activities.

The following responsible gambling tools are available to all registered customers:

Deposit Limits: Customers may set daily, weekly, or monthly deposit limits. Such limits take effect immediately upon the customer’s request. Requests to increase a limit are subject to a mandatory cooling-off period.

Session and Loss Limits: Customers may set limits on the duration of gaming sessions and on net losses within a defined period.

Self-Exclusion: Customers who wish to cease gambling for a defined period may request a self-exclusion of not less than six months. Self-exclusion requests will be processed promptly and the operator will use reasonable endeavours to prevent access by self-excluded customers.

Reality Checks: Periodic notifications may be enabled to inform customers of the duration of their active gaming session.

Account Cooling-Off: A temporary suspension of account activity may be requested for a minimum period of 24 hours.

Gambling should be undertaken solely as a form of entertainment and never as a means of generating income or resolving financial difficulties. If you are concerned about your gambling behaviour or that of someone you know, the following support services are available:

Gambling Help Online (Australia): www.gamblinghelponline.org.au | 1800 858 858 (free, confidential, 24/7)

Lifeline Australia: www.lifeline.org.au | 13 11 14

7. Dispute Resolution

In the event of a complaint or dispute, customers are encouraged to follow the operator’s internal complaints procedure in the first instance. Complaints may be submitted to the operator’s customer support team via the contact methods set out on the platform. The operator will acknowledge receipt of a complaint within five business days and endeavour to provide a substantive response within 28 days of receipt.

Where a complaint cannot be resolved through the operator’s internal process to the satisfaction of the customer, the customer may escalate the matter to an independent dispute resolution body. The operator submits to the jurisdiction of the dispute resolution mechanisms established under its gaming licence.

For matters arising under Curaçao licensing jurisdiction, disputes may be referred to the Gaming Control Board of Curaçao at www.gaming-curacao.com.

The operator’s Terms and Conditions constitute a legally binding agreement between the operator and the customer. In the event of any conflict between these terms and other materials published on the platform, the Terms and Conditions shall prevail. The governing law and jurisdiction applicable to any legal proceedings are set out in the operator’s Terms and Conditions.

Nothing in the operator’s complaints process limits a customer’s right to seek independent legal advice or to pursue remedies available to them under applicable law.

8. Amendments to This Page

The operator reserves the right to update or amend the information contained on this page at any time in order to reflect changes to its regulatory status, licensing arrangements, or applicable law. Material changes will be communicated to registered customers by means reasonably calculated to bring them to the customer’s attention. Continued use of the platform following notification of any change constitutes acceptance of the updated information.